Instructing Solicitors may book Counsel by telephone, letter, fax or e-mail.
Upon the requested booking, a member of our clerking team will confirm whether or not the requested Counsel will be available for the hearing date.
If it is anticipated that the requested Counsel will be unavailable for the hearing date, you will be notified and reserve Counsel will be agreed with you.
If the reserve Counsel takes over responsibility for the case he or she is obliged to discuss the case with the original Counsel booked, in advance of the hearing.
To assist us in fulfilling our commitment to you, we ask you in return:
- To notify us of the hearing date as soon as possible;
- To supply briefs as early as possible and in good time for the hearing;
- In the event of a hearing being unlikely to be effective, to notify us as soon as possible.
We seek to ensure that instructions for paperwork are with Counsel on the day of their delivery. Chambers’ general service standard for return of paperwork by Counsel is 28 days. This applies to:
Defences/Amended Defences - unless an earlier date is stipulated;
All other Pleadings and Affidavits
Exceptions to this may be agreed for specific repeat/long term work, in which case they are confirmed in unique service agreements with clients. Should you require paperwork to be dealt with urgently or in a shorter time than indicated above, please mark the papers in red ink on the back sheet "URGENT - PAPERS REQUIRED BY (date) ".
Unless marked to the contrary or covered by a unique service agreement, it is assumed that the 28 day timescale is acceptable and the matter will be progressed on that basis.
All briefs or instructions received by us are acknowledged in writing by return. The barrister to whom they are assigned checks them within 5 working days to ensure all documents listed by you have been received. If any discrepancy is found you will be informed immediately. If any requirements or instructions cannot be accommodated you will be informed immediately. If the barrister is unable to comply with this initial check timescale, such as when out of town/on holiday, you will be informed.
On the conclusion of a matter or piece of work, all papers are returned to the issuing solicitor. Exchange Chambers do not hold, file or store any documents relating to cases. We maintain only a computer-based record created for our administrative purposes. If for any reason it becomes apparent that a barrister may not be available to fulfil an agreed commitment, you will be warned immediately. As soon as it is known for sure you will be informed and papers will be returned to you or transferred to a chamber of your choice.